Steve Carpenter

Steve's specialism is CRM and training.  The key object that guides his work is to improve our client's use of data, to improve their customer's experience. Through Steve's guidance torward better use of information our clients gain control of the information they have - and put it to better use in the marketing process.

"I undertake workflow analysis, database design, installation, data import/export, training, and ongoing support of CRM systems."

Steve has been an associate at SHERE since 2003.

 

3 things about me:

  • Favourite movie: Titanic, great romantic story but also a reminder of never being complacent when designing something that we think is 'unsinkable'.
  • Someone I admire: Richard Branson. I knew him when he was just getting started and took a risk in extending him credit for equipment for his music stores, he never let me down and has gone from strength to strength.
  • Interests: Watching F1 Motor Racing, I go to see it live when I can. Helping a famous friend with his vineyard in Portugal.

Highlights:

Granada TV Rental - created systems to run service depots of 50+ engineers.

World Courier - implementation of CRM system for UK and Switzerland.

Barclays - Stakeholder database (CRM) developed to track communication.

Development for 1,000,000+ customer database for top 50 blue chip organisation.

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